Persona16 Support
Official Help & Technical Support
Welcome to the official support page for Persona16. We're here to help with questions about the personality test, reports, app functionality, and optional in-app purchases.
Contact Support
For technical issues, feedback, or questions, please email:
When reporting a technical issue, please include your device model, iOS version, app version, and a brief description of the problem.
Please do not send passwords, payment card details, or other sensitive information.
Frequently Asked Questions
How does Persona16 work?
Persona16 offers a 32-question personality exploration experience based on four personality preference dimensions. After completing the test, you can explore your personality type and detailed reports.
Does Persona16 require an internet connection?
The core personality test and reports work offline. An internet connection may be required for optional in-app purchases and certain Apple services.
Can I change the app language?
Persona16 supports English, Simplified Chinese, Japanese, Korean, French, and Spanish. You can select your preferred language using the app's language controls.
What if an in-app purchase fails?
Check your internet connection and ensure that your Apple Account can make purchases. If a transaction is interrupted, review your App Store purchase history before trying again.
For billing or refund requests, visit Apple's Report a Problem website .
Can I retake the personality test?
Yes. Persona16 provides a retake option so you can explore your personality preferences again.
Are personality results a diagnosis?
No. Persona16 is designed for educational purposes and personal reflection. It is not a medical or psychological diagnostic service.
Privacy
For information about how Persona16 handles data, please read our Privacy Policy.